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Guest Services Officer

2 weeks ago

Singapore ONE FARRER PTE. LTD. Full time

Be knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs.
- Attend to guest’s complaints, enquiries and requests in a timely and courteous manner and report to Manager.
- Maintain comprehensive knowledge of standard reservation procedures.
- Ensure that the front desk work area, lobby, entrance and Communications Office is kept clean and in an orderly state at all times.
- Attend shift briefings to ensure hotel activities and operational requirements are known.
- Ensure proper communication and handover through the Handover Log or any other communication tools for information/requests to colleagues and supervisor.
- Provide training in functions and operations of related departments/sections to facilitate subsequent transferability between departments/sections and to provide greater promotional opportunities.
- Assist in overseeing the smooth operations of the Front Office team and assume full responsibility in the absence of the Guest Services Managers.
- Assist in the smooth operations of Front Desk and Communications Team adhering to respective policies and procedures.
- Perform any other job tasks as assigned by the Manager.