Consumer Business Operational Risk

**Responsibilities**:

- Manage and drive the incident management process from Start to Finish.
- Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.
- Facilitates and ensures Issue Management Quality Standards are met for issues documented
- Act as the Single point of Contact for issue metrics.
- Transform raw data into useful metrics and reportable information for senior leadership.
- Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
- Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
- Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
- Keeps abreast of the organization’s operational processes and best practices for business strategy.
- Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.**Qualifications**:

- Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.
- Prefer experience of Transactions Services functional knowledge
- Proficient with the iCAP system, experience with Cognos is a plus.
- 6-10 years of experience
**Education**:

- Bachelor’s/University degree or equivalent experience, potentially Masters degree
**VP - CBORC Strategy & Execution**

Job Purpose:
Direct reporting line to GCB CBORC Strategy & Execution Head. Supports the CSL Business in managing and mitigating operational risks and executing risk and control responsibilities for the Consumer franchise as a First Line of Defense function. This includes front-to-back line-of-sight across businesses (e.g., Retail Bank, Wealth Management, Branches, Cards, Mortgages) and functions (e.g., Consumer Core Operations, Credit Operations etc.).

Key Responsibilities:

- Support the identifying of opportunities to test, optimize and scale-up successful risk and control initiatives
Support the Identifying of existing manual controls monitoring that can be digitized through improved controls, integration, higher effectiveness and efficiency, and forward-compatible techniques
- Assist in driving significant risk and control transformation and innovation through advanced techniques
- Be part of the team to review business process control weaknesses and gaps within current business practices, drive and implement change
- Assist in providing oversight coverage for Compliance Assurance Testing, Internal Audit reviews and regulatory activities
- Work closely with key stakeholders to drive digital control transformation
- Proactively analyse control gaps and working on detailed plans to drive speed of execution while staying focused on quality and sustenance of output

Incumbent Specification

Knowledge/Experience/Technical skills:

- 10+ years in Governance, Risk and Controls, Compliance or Risk Management
- Minimum Bachelor’s Degree or equivalent professional qualification
- Strong understanding of risk & controls and Operational risk concepts, including risk identification, monitoring frameworks and methodologies
- Sound background in consumer personal banking & wealth products, processes, risk & controls
- Prior experience in close liaison with auditors and regulators
- Sound understanding of the regulatory framework
- Strong experience in implementing change & transformation that results in enhanced business performance
- Experience in managing large and complex projects across a matrixed organization
- Team player: ability to partner and negotiate with cross functional team to successfully deliver organisational goals & objectives
- Consistently demonstrates clear and concise written and verbal communication skills
- Promotes a culture of teamwork across organizational boundaries
- Demonstrated sense of accountability and proactiveness
- Demonstrated ability to deliver results that are timely, relevant and accurate, and strong people and project management skills
- Strong stakeholder management skills to be able to influence and partner with teams across the organization to drive new strategy and framework
- Strong relationship building skills & experience of working in a matrix organization will be considered an advantage
- Ability to successfully interact with various levels within the organization, including Senior Mana