Lead Associate, Health and Benefits

2 weeks ago

Singapore Willis Towers Watson Full time

**The Company**
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help organizations sharpen their strategy, enhance organizational resilience, motivate their workforce and maximize performance. Working shoulder to shoulder with our clients, we uncover opportunities for sustainable success—and provide perspective that moves you.

The Role
- Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.
- Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
- Responsible for actively cross selling existing clients.
- Responsible for retention.
- Responsible for implementing and maintaining compliance systems in accordance with the Willis Excellence Model.

**KEY TASKS**
Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:

- Account Management
- Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.
- Maximising account profitability for each client by:

- achieving optimum remuneration consistent with competitive premium level as compared with services provided.
- managing credit control
- monitoring work load
- Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists.
- Enhancing/building client relationships and getting to know clients including decision makers
- Account Administration
- Ensuring that the following are current for each client:

- Client Data File(s)
- Client Service Status Record (BOR)
- Minutes of Clients Meetings
- Communications in accordance with Group Standards
- Claims Services
- Timely claims analysis for major clients
- General
- Enhancing Company’s profile amongst clients
- Ensuring compliance with the requirements of Company’s Quality Standards
- Ensuring no Errors & Omissions claim arises out of clients
- Building carrier relationship
- Monitor/control work flow priorities in the team to ensure goals/target are achieved
- Assist/undertake any other duties as may be required.

**The Requirements**
- Minimum of 3-5years experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
- SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
- Excellent ability to communicate effectively with a strong focus on customer service
- Good oral and written communication skills
- Deep knowledge of the Singapore vendor marketplace
- Technical proficiency in Singaporean employee benefits
- Broad understanding of compliance issues related to local legislation
- Proficiency in Microsoft Office (especially Excel and Word);
- Proficiency in English language

**Competencies**
- Client Focus
- Influence and Selling
- Results Focus
- Collaboration
- Thought Leadership and Innovation

**Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.

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