Associate - Health and Benefits

6 days ago

Singapore WTW Full time

**The Role**
- Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.
- Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
- Responsible for actively cross selling existing clients.
- Responsible for retention.
- Responsible for implementing and maintaining compliance systems in accordance with the Willis Excellence Model.

**Key Task**
Overall management/control/development of the employee benefits programmes for assigned clients which include the following:

- Account Management
- Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.
- Maximising account profitability for each client by:

- achieving optimum remuneration consistent with competitive premium level as compared with services provided.
- managing credit control
- monitoring work load
- Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists.
- Enhancing/building client relationships and getting to know clients including decision makers
- Account Administration
- Ensuring that the following are current for each client:

- Client Data File(s)
- Client Service Status Record (BOR)
- Minutes of Clients Meetings
- Communications in accordance with Group Standards
- Claims Services
- Timely claims analysis for major clients
- General
- Enhancing Company’s profile amongst clients
- Ensuring compliance with the requirements of Company’s Quality Standards
- Ensuring no Errors & Omissions claim arises out of clients.
- Building carrier relationship
- Monitor/control workflow priorities in the team to ensure goals/target are achieved.
- Assist/undertake any other duties as may be required.

**The Requirements**
- Minimum of 2-3 years' experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry
- SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
- Excellent ability to communicate effectively with a strong focus on customer service
- Good oral and written communication skills
- Deep knowledge of the Singapore vendor marketplace
- Technical proficiency in Singaporean employee benefits
- Broad understanding of compliance issues related to local legislation
- Proficiency in Microsoft Office (especially Excel and Word);
- Proficiency in English language

**Competencies**
- Client Focus
- Influence and Selling
- Results Focus
- Collaboration
- Thought Leadership and Innovation

**Equal Opportunity Employer

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