Senior Associate, Health
2 weeks ago
**Description**:
In this role, you will support multinational clients by delivering consulting and broking services to their regional HR teams and/or headquarters, with a focus on optimizing their employee benefits programs. Key tasks associated with this role will be:
Coordinating services to regional HR/headquarters
- Serve as the primary day-to-day contact for clients, providing local country updates and escalating issues as needed.
- Advise on strategies to enhance regional benefits management, including effective use of providers such as insurers, benefits vendors and third-party administrators.
- Keep abreast of legislative and market changes to proactively identify client impact and opportunities.
- Support the adoption and use of tools such as Benefits Engine and Benefits Insights to maximize data value.
- Identify opportunities to integrate benefits consulting with other services offered by Willis Towers Watson.
Coordinating local consulting and broking services
- Work with the Global Benefits Center (GBC) to ensure updates to the status trackers and population of data in the appropriate benefits inventory tools or databases.
- Effectively manage projects using established project management tracker and technology to deliver a successful project across all countries.
- Work with relevant parties (including the local H&B teams) to ensure local broker-of-record letters (or similar) and statements of work are in place; With support from the GBC, engage in dialogue with in-country consultants/brokers as needed, to ensure local issues are resolved.
- Participate in regular (as necessary) calls both internally and with the clients to communicate progress and resolve outstanding matters.
- Review local broker reports and other communications to ensure consistency of style and message, as appropriate.
- Deal with issues that arise and escalate as appropriate.
- Ensure that the wider H&B team is kept appraised of issues and brought into conversations as necessary.
- Develop regional financial and stewardship reports, as required
**Qualifications**:
- Minimum 3 years of experience working within HR or in a benefits program related capacity, experience managing insured benefit programs is preferred
- General understanding of the benefits program within APAC, especially for insured programs, deep country specific knowledge is a plus
- Excellent project management skills and ability to multitask several projects simultaneously
- Analytic skills and attention to details
- Experience working collaboratively with other team members
- Effective communication in English, including written, verbal and presentation
- Ability to communicate in a second language is a plus
- Ability to participate in meetings outside of regular working hours
- BA/BS degree preferred
Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support hybrid working and this role will be considered on a hybrid basis.
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