Market Conduct Investigator

1 week ago

Singapore Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**Responsibilities**
- Conduct investigations in relation to market misconduct matters that are escalated internally, or referred to Manulife directly or from external sources (e.g. MAS and FIDReC).
- Monitor suspicious sales trends in CPFIS churning cases and tabulate statistics for reporting.
- Coordinate and prepare the materials for the Disciplinary Committee’s pre-read and the presentation deck for the Disciplinary Committee meetings on a monthly basis.
- Coordinate and prepare the materials for appeals against the disciplinary actions meted out by the Disciplinary Committee.
- Respond to reference check requests for ex-Financial Planners and screenings conducted by other business units.
- Conduct ad-hoc review escalations of potential market misconduct indicators.
- Conduct training on Market Conduct standards to Manulife tied-agency force.
- Participate in corporate or department initiatives or projects, where required, and lead in processes enhancement within the sales compliance team.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Diploma or Degree
- 2 to 4 years of experience in investigation work, preferably in Insurance market conduct area
- 1 to 3 years in the insurance industry
- Possess professional qualifications such as FLMI, Diploma in Life Insurance, CMFAS Exams (M5, M9, M9A, CHI, M8, M8A), Diploma in Financial Planning
- Possess an ethical and tenacious mindset
- Efficient communication, analytical and report writing skills
- Ability to problem solve
- Collaborative attitude/team player

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

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