Assistant Manager, Market Conduct Investigation

**About Income**

Income Insurance Limited ('œIncome'
- ) is one of the leading composite insurers in Singapore, offering life, health and general insurance.

Established in 1970 as the only insurance co-operative in Singapore to plug a social need for insurance, Income is now a public non-listed company limited by shares, which continues to serve the protection, savings and investment needs of individuals, families and businesses today.

Its lifestyle-centric and data-driven approach to insurance and financial planning puts Income at the forefront of innovative solutions that empowers better financial well-being for all.

Income also extends true care to Singaporeans through diverse social causes.

**About the Department**

The Income Compliance team is a strategic partner and trusted business advisor to Income. The Compliance team holds the responsibility of ensuring that Income adheres to regulatory requirements within the constantly dynamic and evolving regulatory landscape. The Compliance team works closely with internal stakeholders and Business Units ('œBUs'
- ) to navigate and assess regulatory risks. This involves developing effective and feasible solutions as well as actively shaping and promoting a strong Compliance culture in Income.

**About the role**

Market Conduct
- Conduct investigations in relation to market misconduct complaints and follow-up actions.
- Assist to engage relevant stakeholders on a consultative basis before any changes are to be made to the market conduct or business conduct framework of representatives.
- Assist with the administering of Market Conduct Disciplinary and Appeal Committee respectively on a need to basis and ensure follow through on all outstanding action points.
- Assist to handle enquiries from Regulator, relevant Government Agencies and Audit's queries in relation to investigation matters.
- Maintain and revise policies and procedures for the general operation of distribution compliance activities.

**Principal Responsibilities**
- Perform market conduct compliance reviews, monitor and implement follow-up actions.
- Any other ad-hoc duties and projects assigned.

Reporting
- Assist with preparation or drafting of reports to Senior Management and Board on key Market Conduct Investigation matters for the purpose of Market Conduct Committee, Audit Committee and ExCom meetings.
- Complete the biennial report on complaint handling and annual MAS Questionnaire and to coordinate with Customer Engagement Team to ensure the timely submission to MAS.
- Assist with preparation and drafting of any other reports pertaining to market conduct investigation.

All Other Responsibilities
- Keep abreast of regulatory developments and stay current with industry practices to be able to provide support, advice and guidance on market conduct compliance matters.
- Act as cover or back up for colleagues during their absence. Undertake any tasks or projects assigned from time to time.

**Qualifications**
- At least a Bachelor's degree or above in a relevant discipline
- At least 3 years of experience in Compliance related work in the insurance/financial industry or regulatory agencies.
- Prior experience in investigation with Law Enforcement Agency or Compliance Department in the Financial Industry or Audit Function in the Financial Industry would be an advantage.
- Any relevant professional qualification or certification will be an added advantage.
- Has strong written and verbal communication skills. Ability to articulate and summarize clearly to non-technical audience with a strong EQ.
- Proficient in report writing and presentation skills.
- Ability to multi-task and prioritise whilst maintaining standards and accuracy in deliverables.
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Good understanding of the insurance regulatory environment and key compliance concepts.
- Good negotiating, influencing and relationship building skills.
- Strong analytical skills, meticulous, self-motivated and a good problem-solver
- Has a self-motivated personality and is able to work well in a team.
- Independent and can work with mínimal supervision.
- Has strategic and critical thinking.
- Adaptable to changes.