Desktop Support Engineer

2 weeks ago

Singapore Total IT Global Full time

**JOB DESCRIPTION - DESKTOP SUPPORT TECHNICIAN**

Desktop Technician will provide day to day local
- Roles & Responsibilities_
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers, and other authorized peripherals.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Required Qualifications and Skills_
- Bachelor’s Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 2 years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware
- Installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption
- Solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support would be plus.
- Preferred Experience_

**About Us**

**Job Types**: Full-time, Permanent, Freelance

Pay: $2,800.00 - $3,450.00 per month

**Benefits**:

- Parental leave

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Overtime pay

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