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Client Support Services Analyst

2 weeks ago

NorthEast Singapore DHL Supply Chain Full time

**About Us**
When you work with us you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC) there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

**If you are a dynamic professional who enjoys building relationships and continuous improvement in the world of logistics, we’d like to welcome you to join our big family**

**IN THIS JOB YOU WILL**:
As **Client Support Services Analyst** based in our AP Regional Office at DHL Supply Chain, you are an essential part of our support to the assigned customer in our network business as a key point of contact to drive service excellence and explore business leads for growth.

Through ensuring close partnership with our customer you’ support business success in:

- Leading business review with customer and collaboration with account managers in account plan execution
- Ensure governance of countr(ies) operations performance and quality standards with global/regional goals, and see to customer needs in terms of RFQs, change request, issue resolution and service recovery, as well as championing due diligence and best practices in the region.
- Work closely with Network Operations team in driving continuous improvement program, process standardisation to drive operation and cost efficiency.
- Participate in cross-functional projects
- Monitoring account profitability and identify opportunities to improve profitability and support business retention and growth aligned with key stakeholder strategies.

**Requirements**:

- 3 years’ experience in logistics related field, coupled with good knowledge in supply chain management
- People-oriented team player in driving success and personal growth
- Strategic and analytical with good problem solving skills
- Result-focused and resourceful in driving strong customer support

**JOIN US FOR A REWARDING CAREER EXPERIENCE**

Thrive in a supportive team environment that support your professional growth in building effective professional relationship and driving service excellence.

Job Reference: RO00299