Client Services Analyst

2 weeks ago

Singapore ROBERT WALTERS (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

This role offers an exciting opportunity to manage end-to-end client contact lookbacks, perform data analysis, and support decision-making processes. The successful candidate will have excellent presentation, time management, problem-solving, and interpersonal skills. Fluency in Mandarin is a plus but not essential. If you are a proactive learner and self-starter seeking continuous improvement in all job-related aspects, this could be the perfect role for you.

  • Manage end-to-end client contact lookbacks
  • Perform data analysis and support decision-making processes
  • Opportunity to work in a dynamic team

What you'll do:

As a Client Services Analyst, your primary role will involve managing the end-to-end client contact lookback process with accuracy and efficiency. You will be responsible for reviewing client email addresses in our database, ensuring legitimacy of domains, particularly those that do not match the client name. Your role will also involve performing regular client outreach via phone or email to confirm records while tracking responses systematically. You will be expected to prepare weekly progress updates for management and support decision-making processes through data collection, processing, and analysis. Additionally, you will prepare presentations, reports, and develop dashboards to clearly display findings.

  • Manage the end-to-end client contact lookback to ensure that it is completed on time and accurately.
  • Review client email addresses in contact database to determine if the email domain is legitimate.
  • Check system for evidence that the prior contact update had been performed correctly.
  • Perform client outreach via phone or email to seek confirmation of the records and systematically track responses.
  • Complete the required updates accurately in the system.
  • Prepare weekly progress updates for management.
  • Collect, process, analyze data to support decision making and track performance.
  • Prepare presentations, reports and develop dashboards to clearly display findings.

What you bring:

The ideal candidate for the Client Services Analyst position brings a strong ability to work accurately with both numerical and textual data. You are known for your meticulous attention to detail and your excellent verbal and written communication skills. A good command of English is essential for this role, while fluency in Mandarin would be advantageous. You possess good application software skills including Word, Excel, PowerPoint as well as knowledge of Excel macros, Power BI, SQL, Tableau. You are a proactive learner and self-starter, always seeking continuous improvement in all job-related aspects.

  • Ability to work accurately with numerical and textual data.
  • Detail-oriented and meticulous approach to tasks.
  • Excellent attention to detail.
  • Strong verbal and written communication skills with a good command of English.
  • Fluency in Mandarin is a plus.
  • Good application software skills: Words, Excel and PowerPoint.
  • Good knowledge of excel macros / Power BI / SQL / Tableau.
  • Proactive learner and self-starter seeking continuous improvement in all job-related aspects.

What sets this company apart:

Our client is a leading global bank that values innovation, continuous learning, and collaboration. They offer a supportive work environment where employees are encouraged to grow their careers while maintaining work-life balance. They believe in recognising and rewarding hard work and achievement, offering opportunities for advancement and competitive benefits.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Tell employers what skills you have

Tableau
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Data Analysis
Interpersonal Skills
Problem Solving
PowerPoint
SQL
Attention to Detail
Time Management
Evidence
Decision Making
Power BI

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