Citi Commercial Bank Relationship Associate

1 week ago

Singapore Citi Full time

Relationship Associate is a developing professional role who is to deliver a best-in-class client experience for Citi Commercial Bank with a focus on the following core responsibilities:

- Client Onboarding - being key player in the end-to-end onboarding process for obligors and credit facility set-up from documentation to implementation.
- Client Servicing - Make every service engagement a wow experience for clients through ensuring sincere, timely and effective completion of client’s service requests.

**Responsibilities**:

- To act and deal independently with robust problem-solving skill
- To multi-task and deal with multiple issues with potentially broader business impact
- To have good understanding of the industry standards and practices and equipped with expertise knowledge on client servicing
- To have strong analytical skill and knowledge of data analysis tools/methodologies
- To have an eye for detail, make suitable judgment and provide recommendation based on the analysis of data
- To decipher and present information in a systematic and communicable manner
- To maintain quality of service and achieve KPIs
- To closely monitoring and follow-up on businesses' core activities
- To provide excellent service and timely resolution to client
- To provide timely feedback to client for the improvement of client experience
- To work as a team to accomplish the goals and objectives of the sub-function/ job family
- To have good interpersonal and diplomacy skills when working with internal stakeholder when handling complex/sensitive case
- To administer the paper documentation and work closely with various operation teams to properly close off the deal
- To collaborate with various teams to ensure client transactions are timely processed
- To take the lead in coordinating, investigating, and following up across all internal departments to resolve cases and issues
- To be vigilant and appropriately assess risk and exposure when handling daily cases
- To abide and adhere to the guidelines, rules, policies, laws and regulations and always follow the code of conduct
- To timely escalate to Managers on any sort of complaint, risk, violation and breaches

**Qualifications**:

- Min 3 years of experience in banking industry of which 2 years’ should be in client management.
- Trade operation exposure is essential.
- A strong commitment to service delivery and client focused.
- Ability to multitask, work under pressure and meet tight deadlines.
- Strong verbal and written communication skills.
- Analytical and meticulous towards works.
- Ability to work and follow through on issue and track for closure independently with minimum supervision.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Commercial and Business Sales
- **Job Family**:
Commercial Sales Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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