Insides Sales Coordinator

5 days ago


Queenstown, Singapore Radio Holland Singapore Pte Ltd Full time

To support the Inside Sales process in order to prepare and ensure accurate commercial handling of customer request.

**RESPONSIBILITIES**:
Send quotation and answer all customers’ enquiries on service, survey, commissioning and installation professionally and timely
Is part of the RFQ process and ensures the preparation and technical elaboration of ticket/RFQ components
Works within sales authorization and precisely defined pricing guidelines
In case of uncertainties, ensures to align with sales, technical, logistics and/or the Inside Sales Team Lead
Cost price calculations of orders based on customer requirements and wishes
Ensures that all relevant information is up to date, correct and complete in Zendesk/Navision
Follow up with customers after the quotations are sent
Ensures all documentation and information in Zendesk is complete for handover to Operations
Inside Sales Team should check with the Technical Support Team at the beginning of the RFQ to ensure the correct parts are selected.
Register relevant external customer feedback in sharepoint (complaint / compliment)

**REQUIREMENTS**:
Diploma in Business Administration/Electronics Engineering or other engineering discipline
Min 2 years relevant customer service experience preferably in 24/7 technical support environment in the marine industry
Possess a commercial mindset
Good oral and written communication skills in English
Must be able to work in fast paced environment.
Knowledge of maritime electronic equipment will be an advantage
A self-starter and resourceful team player yet able to work independently,
Able to work with people at all levels, a team player
Able to perform shift work on weekend and public holiday duty.

Diploma/ Advance Diploma


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