Customer Service Officer

6 days ago

Sembawang, Singapore INDOGUNA (SINGAPORE) PTE LTD Full time

1 year exp

**Roles & Responsibilities**

**Job purpose**

The Customer Service Officer shall report directly to the Customer Service Assistant Manager or Team Lead & be an integral member of the Customer Service Order Processing Team.

He/she will be expected to be a team player, work efficiently with the office colleagues & adhere to the best practices of the company to achieve excellence in his/her work within the department’s KPIs to enable business success.

**Duties and responsibilities**
- Able to handle the department’s administrative scopes & customers’ enquiries/feedback.
- Answer calls effectively, promptly process down orders accurately & timely in accordance to the cut-off schedules.
- Able to organize customers’ weekly standing orders & fresh indents with the procurement team accordingly.
- Liaise with customer or salesperson on all no stock situation & offer alternatives for consideration as well as butcher production limitations.
- Communicate well & handle customers’ follow-ups in a professional level.
- Manning or relief of reception & customer pick-up counter when required.

**Qualifications**
- Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
- Able to handle calls, keyboard typing & basic PC usage knowledge.
- Able to speak, read & write English.
- Proficiency in a second language like Chinese, Malay, Japanese, et-cetera, will be an advantage.
- Basic knowledge on usage of SAP system will be good but not necessary as training will be provided.
- Basic knowledge in Microsoft Office Skillset, Word, Excel, Power-point.
- Related foodservice experience in the F&B industry will be an advantage.
- Quick thinking and handling of situations in a creative setting and a fast-paced environment where each day brings new challenges and rewards.
- Commercially astute & sensitive when representing the company’s good namesake.
- Able to liaise with other departmental & operational staff to address &/or solve any issues that may arise on its daily basis.

INDOGUNA (SINGAPORE) PTE LTD

  • Customer Service Officer

    4 days ago

    Sembawang, Singapore Pollisum Engineering (Pte) Ltd Full time

    Manage and communicate with customers and business partners to achieve profitable deals and fulfill service delivery - Daily update shipments information into Key field system and customers - Preparation of documents for import, export and LCL job (DO, WO, Payment) - Assists in shipping procedures and documentation - Ensure correct and timely billing to...

  • Customer Service Officer

    2 weeks ago

    Sembawang, Singapore S Foods Singapore Pte Ltd Full time

    **JOB HIGHLIGHTS** - We treasure staff and provide career development opportunities - Fair assessment, good compensation and fringe benefits - Collaboration and Teamwork **ROLES & RESPONSIBILITIES** - Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. - Keep records of...

  • Customer Service Officer

    4 days ago

    Sembawang, Singapore S Foods Singapore Pte Ltd Full time

    **JOB HIGHLIGHTS** - We treasure staff and provide career development opportunities - Fair assessment, good compensation and fringe benefits - Collaboration and Teamwork **ROLES & RESPONSIBILITIES** - Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. - Keep records of...

  • Customer Service Officer

    2 weeks ago

    Sembawang, Singapore APPLIED TOTAL CONTROL TREATMENT PTE LTD Full time

    **Responsibilities** You will be reporting to Sales Manager and required to undertake such duties as may be assign to you in the proper performance of your employment. **Customer Services** - Acts as window and interface with customer on all issues, and provide top level of customer service to all customers - Liaise with customers on quotation status,...

  • Customer Service Officer

    2 weeks ago

    Sembawang, Singapore BLOSSOMSFOOD PTE. LTD. Full time

    **Only Locals or SPRs need apply.** - Answering customer inquiries/customer questions - Ensuring customer satisfaction - Process customer accounts - Supporting the sales team/referring sales leads - Collating customer feedback - Fielding incoming phone calls - Maintaining open and interactive communication - Following established communication procedures -...

  • Customer Service Officer

    2 weeks ago

    Sembawang, Singapore AGrader & I Pte Ltd Full time

    Dear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North area at Sembawang **(Sun Plaza)**. **We welcome you to join us, and will offer you**: - A Happy, Positive &...

  • Customer Service Officer

    2 weeks ago

    Sembawang, Singapore AGrader & I Pte Ltd Full time

    Dear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North area at Sembawang **(Sun Plaza)**. **We welcome you to join us, and will offer you**: - A Happy, Positive &...

  • Customer Service Officer

    6 days ago

    Sembawang, Singapore AGrader & I Pte Ltd Full time

    Dear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North area at Sembawang **(Sun Plaza)**. **We welcome you to join us, and will offer you**: - A Happy, Positive &...

  • Customer Service Officer

    6 days ago

    Sembawang, Singapore AGrader & I Pte Ltd Full time

    Dear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North area at Sembawang **(Sun Plaza)**. **We welcome you to join us, and will offer you**: - A Happy, Positive &...

  • Customer Service Officer

    3 days ago

    Sembawang, Singapore AGrader & I Pte Ltd Full time

    Dear Administrators, My name is Loo Yi, Head of Human Resources in AGrader Learning Centre. We are looking for Part-time Customer Service Officers to work together with us in a great & positive working environment at our tuition centre in the North area at Sembawang **(Sun Plaza)**. **We welcome you to join us, and will offer you**: - A Happy, Positive &...