Program Manager

1 week ago

Singapore Cognizant Full time

The Program Manager for BPO Shared Services Program Management will oversee the strategic planning, implementation, and execution of shared services initiatives within a business process outsourcing (BPO) environment. This role requires a visionary leader who can drive innovation, efficiency, and excellence, ensuring that the shared services operations align with the overall business objectives.

**Key Responsibilities**
- Develop and implement strategic plans for BPO shared services that align with the organization's goals and objectives.
- Oversee the management and coordination of multiple shared services programs, ensuring timely and successful delivery of projects.
- Drive continuous improvement initiatives to enhance service quality, efficiency, and productivity within the shared services operations.
- Establish strong relationships with internal and external stakeholders, including clients, vendors, and cross-functional teams.
- Monitor and manage budgets, forecasts, and financial performance of shared services programs.
- Identify and mitigate risks associated with shared services operations, ensuring compliance with regulatory requirements and industry standards.
- Lead, mentor, and develop a high-performing team of program managers and support staff.
- Provide regular reports and updates on the status, performance, and impact of shared services programs to senior leadership.

**Qualifications**
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 10 years of experience in program management within a BPO or shared services environment.
- Have had past experience managing Shared Service setup in life science/pharmaceutical industry.
- Strong leadership, strategic thinking, and problem-solving skills. Excellent communication and interpersonal abilities.
- Familiarity with program management software and tools. Understanding of BPO operations and best practices.
- Project Management Professional (PMP) or similar certification is highly desirable.

**Competencies**
- Ability to develop and implement long-term strategies that drive organizational growth and success.
- Deep understanding of shared services operations and ability to drive process improvements.
- Proven track record of leading and inspiring high-performing teams.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Ability to build and maintain strong relationships with diverse stakeholders.
- Strong financial acumen and experience managing budgets and financial performance

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