IT Operator

3 days ago

Singapore NEURONES IT ASIA PTE. LTD. Full time

Reporting to the Head of Monitoring, you will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data. In order to anticipate anomalies, batch delays, FileSystem problems, etc.
- **Batch Job Management**:

- monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if theres failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if theres any delay.
- **Service Requests and User Support**handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
- **System Patch and Upgrade Support**support the regular third party system upgrade and patches and minimize any disruption
- **Disaster Recovery and Business Continuity Support**awareness and readiness of the disaster recovery plans to ensure continuous operation and minimize disruption in case of disaster.

**PROFESSIONAL SKILLS (know-how)**

**Analysis, development and evaluation activities**:

- Familiarity with batch Processing
- Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
- Good knowledge in Unix Scripts & Shell Scripting.
- TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
- Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
- Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
- Expert knowledge in troubleshooting Failed jobs and file system full issues
- Knowledge in ticketing tools Jira & HP Quality Center
- Proven experience with monitoring and evaluating system performance and performing tuning functions to achieve optimal system efficiency.

**Organization, management and implementation activities**:

- Identify risks and issues proactively and take them up to the client team with a mitigation plan.
- Business Process Management (BCP)
- Process Documentation and Process Analysis
- Planning, Organizing, Leading, and Controllin

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