Cb Ib Cru Kyc Ops

**Details of the Division and Team**:
KYC Client Onboarding is responsible for ensuring client is successfully on boarded as required per global KYC policy, local KYC requirements, meeting tax, and regulatory norms.

The role requires KYC policy knowledge for Singapore and Hong Kong regulations, good knowledge of client onboarding documents including Reg and Tax docs.

Strong communication skills and ability to liaise with internal compliance (AFC) and client outreach teams

Fungible resource to be able to cover New client adoption and periodic review and able to switch between roles

Provide client documents to Sales and CDD teams by leveraging client hard copies

Act as the single point of contact for the Business, managing the end to end KYC process for new client adoptions, product/business extensions and client regular review/remediation for CIB business lines, ensuring outputs are of high quality, and delivered in timely manner

**What we will offer you**:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

**You can expect**:
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

**You can expect**:

- Flexible benefits plan including virtual doctor consultation services
- Comprehensive leave benefits
- Gender Neutral Parental Leave
- Flexible working arrangements
- 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement

**Your key responsibilities**:

- Manage the inflow of request and prioritize KYC Client onboarding and Periodic reviews
- Ensure business and client is provided with the KYC, Tax, and regulatory requirements for all onboarding and periodic review request
- Ensure key stakeholders are kept informed of the progress, challenges, and escalating issues where appropriate. Interact with Front Office and External Clients as appropriate and be hands on. Take end to end ownership and coordinate with various teams to get the task done (Credit, Compliance, Legal etc)
- Follow up on any delays and deficiency on KYC docs
- Ability to work with onshore and offshore teams
- Liaise with Compliance/Business/External counterparts
- Perform quality checks to ensure that defined guideline is adhered
- Work as the process owner and ensure end-to-end management of all activities associate
- Ensure adherence to standards, procedures and also identify risk mitigates and is fully aware of Operational Risk management
- Participates in regular operational performance reviews and monthly self-assessment
- Should be commercially minded and ensure that information available with the bank or publicly available are sourced and leveraged
- Remain updated with Regulation and Industry Knowledge
- Break the silos within COB and with other departments to ensure efficient and speedy completion of tasks. Reduce complexity of the tasks.
- Support in preparing of MIS required for management decision making
- All overdue and ageing request are followed and placed for closure or hold to ensure the pipeline effective management
- Should be adept in spotting trends (in data points) and analyze the same for further action
- Must be able to multi task effectively

**Your skills and experience**:

- Strong knowledge on AML, KYC and Regulatory requirements
- Solid experience in the financial institution industry with at least 3 years in Client Onboarding and Remediation
- Effective communication skills - to be able to manage relationships with clients virtually
- Graduates with good academic record
- Experience working in a highly-matrixed environment, and accustomed to bridging the gap between disparate organizations and cultures.
- Good knowledge of KYC regulatory trends and developments
- Proven ability to prioritize competing demands.
- General knowledge of Business Banking product set.
- Able to cope well under pressure and meet deadlines
- Should be hands on and should keep himself updated on regulatory changes
- Eye for detail and willingness to question current state practices
- Independent, self-motivated and a team player.
- Ability to use sound judgment to determine due diligence quality and if meets regulatory standards.
- Excellent verbal and written communication skills
- Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively
- Strong analytical and problem-solving skills.
- Strong interpersonal skills; ability to partner with internal partners and leverage internal resources
- Exceptional organizational, planning and management skills
- Ability to build relationships by communicating, influencing and negotiat