Cb Ib Operations

**CB IB Operations & Controls - ICM KYC Strategic Initiatives Lead - VP**:
**Job ID**:R0396378

**Full/Part-Time**:Full-time

**Regular/Temporary**:Regular

**Listed**:2025-09-03

**Location**:Singapore

**Position Overview**:
**Details of the Division and Team**:
KYC Operations is responsible for supporting all KYC and Client Data/Client Lifecycle Management related functions for CB&IB Businesses spanning New Client adoption/ Periodic and Event Driven Reviews etc - within that specifically the ICM KYC team globally is a team of ~200 FTE’s across all regions supporting ICM and TFFI businesses. ICM KYC COE team in India is a key component of that global ICM KYC Team.

**What we will offer you**:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

**You can expect**:

- Flexible benefits plan including virtual doctor consultation services
- Comprehensive leave benefits
- Gender Neutral Parental Leave
- Flexible working arrangements
- 2 5 days of annual paid leave, plus public holiday & Flexible Working Arrangement

**Your key responsibilities**:

- Driving and monitoring progress of various strategic initiatives liked to ICM KYC and broader CAD capabilities
- Supporting management teams in driving successful solution executions to address challenges around process streamlining / operating efficiency / policy execution.
- Working with capability lead in addressing risk and control topics including solution framing and execution governance, and risk mitigation/ closure plans.
- Close partnership with ICM KYC Regional leads to drive execution of changes as part of strategic initiatives across production teams.
- Engaging with ERT and ICM NFRM teams to frame and deliver effective solutions that balance operating efficiency and client experience improvement with compliance needs.
- Continually reviewing processes linked to ICM KYC and identifying opportunities for optimization of existing KYC processes without compromising control/ quality standards.
- Contributing to and executing aspects of ICM KYC strategy including aspects of location strategy execution, operating model changes and team enablement and support for Transformation.
- Influencing strong risk and control culture within India ICM KYC teams
- Partnering with global transformation teams in supporting landing, smooth operationalization and benefit realization of transformation changes for ICM KYC driven globally.
- Build partnerships at senior levels with key stakeholders in ICM KYC, Global CAD organization and in ICM business.
- and engage with global teams to validate feasibility and benefit cases of any such ideas.

**Your skills and experience**:

- Minimum 12 years’ experience in KYC Operations in the Banking/Finance industry of which at least 3 years should be in a lead role managing global initiatives.
- Experience in driving change and transformation initiatives in KYC with clear outcomes/contributions.
- Experience in KYC/Client onboarding space in banks of similar size with direct knowledge /involvement of KYC review processes in Corporate and Investment Banking.
- Minimum a bachelor’s degree.
- Significant experience in supporting/ partnering with CB & IB businesses with broad understanding of Correspondent banking and trade finance business product and service offerings.
- Experience in addressing Risk & Control topics particularly around Non-Financial Risk management.
- Thought leadership around KYC challenges with ability to suggest ideas for improvement.
- Change execution skills with ability to translate strategy into execution excellence.
- Understanding of end-to-end client lifecycle management processes and broader financial crime risk prevention frameworks.
- Experience in working with remote teams and matrixed organizations and delivering successfully on project initiatives.
- Attention to detail with strong data interpretation and analysis skills.
- Collaborative and able to generate trust and partnership from senior/peer level stakeholders.
- Proven ability to be able to build on and maintain key business partner relationships, able to assimilate other stakeholders’ perspectives.
- Organization skills and adept at balancing multiple dynamic priorities.
- Analytical/problem solving ability and able to take problem statements and targets and structuring a path towards the goal.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.

**How we’ll support you**:

- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- Training and development to help you excel in your career

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