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Senior Manager, CRM Business Champion Asia Pacific

2 weeks ago

Singapore Emerson Full time

**Job Scope**:

- Execute the strategic roadmap for CRM and provide significant impact on sales efficiencies
- Be the vehicle of ‘change’. Implement the CRM Business Impact changes and manage the Cultural Change, which is expected during implementation of CRM, within the Asia Pacific Sales Organization,
- Develop the gold standard in Sales Processes using CRM and implement it across Countries and Businesses
- Collaborates with Sales managers and Sales Engineers to implement sustainable CRM Sales processes.
- Interact significantly with Sales Engineers and Sales Management Teams in promoting the value of CRM.
- Obtain feedback from end users and loop it into the strategy / decision making processes
- Be able to deliver on the KPI’s on Sales Efficiencies by implementing CRM
- Create CRM Sales Champion teams and enable them to provide localized support for in-country CRM adoption and Utilization
- Be part of Customer Segmentation initiative and Delivery of Sales Tools initiative using CRM as a vehicle of choice
- Become Subject Matter Expert and develop hands on experience in using CRM to train and formulate CRM Sales champions network across Countries and Businesses
- Manage and deliver CRM based KPI’s and run cadence processes periodically
- Will be part of the Global Digital Sales organization and ensure that Asia Pacific requirements are adequately represented and prioritized in global digital decision making process

**Job Requirements**:

- Bachelor’s Degree in Engineering, Computer Science, or related discipline.
- 3+ years of related CRM Experience (as a sales user, preferably with Oracle Sales Cloud)
- Knowledge and Experience in developing Digital Sales processes using CRM
- Experience with working in a matrixed environment and working by influencing
- Advanced written and verbal communication skills with the ability to present and influence
- Strong functional knowledge in areas of CRM, Quote & Order, Management of processes will be an added advantage

**Skills Sought**:

- Teamwork: Will enable you to meet the challenge of working and influencing a matrixed organization to meet shared objectives.
- Dealing with Ambiguity: Many processes will be new in nature and maynot be clear in the beginning. You will need to be smart in dealing with such situations and create a framework to forge ahead with calculated risks
- Problem Solving : Digital Solutions do come up with challenges and solving them very quickly and painlessly is of paramount importance to create a seamless experience to the customer
- Planning and Time Management: Time bound project management is essential
- Action oriented: Matrixed organization requires all stakeholders to be constantly engaged to enable progressing the project tasks
- Drive for Results: Digital Sales Growth and Customers Utilizing Emerson Digital Solutions will be KPI’s constantly monitored and worked upon