Regional Operations Lead

JLL supports the Whole You, personally and professionally.
Regional Operations Lead
**Business unit**: Work Dynamics
**Reporting to**: Direct: Account Director
**Key stakeholders**: JLL Internal, Client, 3rd Party Vendors
**Direct reports Team consisting of**: 8-10 direct reports across Asia Pacific Region
What this job involves
The Regional Operations Lead is responsible to provide outstanding service to the client by proactively leading, monitoring and controlling all facilities management
portfolio activity, with a focus on building operations, service contracts, financial and team management. Serves as the single point of contact for the Account Director and supports the team by driving implementation and delivery.
Leadership / Staff Management
- Actively encourage an environment that supports teamwork, co
- operation, performance excellence and personal success
- Demonstrate and ensure to instill a culture in the team that match our “I am JLL” core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer.
- Proactively manage the Facilities Team, acting as a coach and mentor
- Develop the team through performance assessments and training,
managing staff workload through correct resourcing and developing a succession plan for key team members.
Stakeholder Management
- Pro-actively develop and manage relationships ensuring that expected service levels are achieved
- Comply with all financial requirements and meet or exceed
Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Finance Management / Cost Control / Profitability
- Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities
- Ensure that operational expenditure is managed within agreed budgets and identify savings where possible
- Manage the annual budgeting and quarterly forecasting processes.
- Prepare current financial year budget spend reports (actual vs. budget,
variance etc.), analyze expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability)
- Ensure compliance within delegated authorities
Client and JLL Service Delivery
- Act as the single point of accountability for the Client in driving service delivery.
Ensure data integrity of all systems and audit from time to time
- Develop and implement operational procedures and performance
measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the portfolio.
- Work with the respective Client and JLL to address specific operational issues.
- In conjunction with the Account Director, support initiatives such as Compliance Reviews, Regional Training programs and other initiatives as appropriate, through driving implementation at a Package level
- Drive Client specific initiatives such as savings targets, benchmarking, best
practices etc.
- Manage the team to ensure the maintenance and upkeep of the facilities and to address any specific issues
- Manage vendor performance to prescribed SLAs and KPIs, ensuring
effective management information is being produced and analyzed to continually improve service
- Ensure compliance with all Health, Safety, Environment and Risk
Management policies and procedures
- Deliver management reports as required.
- Manage all Minor Works planning and delivery associated with the portfolio.
Limiting Risk to the Client and JLL
- Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.
- Ensure escalation procedures and incident reporting procedures are
implemented and maintained.
- Follow established escalation procedures and incident reporting
procedures
- Adhere to JLL’s business conduct by ensuring compliance with the firm’s
guidelines, procedures and strategies
Employee Specifics
Ideal Experience
- Minimum 10 years’ experience in Facility, Property or related field, preferably and minimum 5 years managing a team.
- Strong communication, analytical, organization and presentation skills
- Strong financial management skills
- Tertiary qualification in Business Administration, Engineering, Building or Facility Management would be an advantage
- Excellent computer skills including Microsoft suite of products essential
Critical Competencies for Success
- Ability to provide superior service measured through Client and internal feedback and compliance with contractual key performance
- Make appropriate and acceptable recommendations to the Client and operational strategy/delivery, finance and vendor management that implementation of best practice.
- Role model behavior, consistent with cultural and ethical Company
- Manages and develops staff effectively, evidenced from feedback, staff performance
- Enhancing one’s own professional and personal skills
- Contributes towards the growth of the company and meeting assigned targets.
Key skills
- Strong com