Regional Operations Excellence Lead

7 days ago


Singapore beBeeRegulatory Full time $90,000 - $120,000
Operational Assurance Expert

Our organization is seeking an experienced Operational Assurance Expert to lead our APAC regional operations. This role will be responsible for ensuring operational excellence by identifying and mitigating potential audit gaps.

  • Key Responsibilities:
  • Conduct thorough gap analyses of end-to-end processes within the region, collaborating with relevant teams to define requirements for new or revamped processes that are compliant and customer-centric.
  • Drive the creation of precedents for complex cases, which may inform the development of Standard Operating Procedures (SOPs).
  • Provide assurance on operational processes, conducting reviews to identify potential risks and inefficiencies.
  • Act as a key point of contact for Compliance and Product Compliance teams on regional operational matters.
  • Contribute to QA scoring calibration and targeted training design to enhance operational team knowledge and accuracy.
  • Serve as a point of escalation for process-related queries and QA disputes.
  • Potentially lead a small team, fostering a culture of quality and continuous improvement.

Requirements:

  • A minimum of 5 years of experience working within a regulated financial institution, with specific exposure to the APAC region.
  • Ability to build strong relationships with regulatory bodies and internal stakeholders.
  • Excellent written and verbal communication skills, articulating complex regulatory requirements clearly.
  • Ability to analyze complex situations, identify root causes, and propose effective solutions.
  • Capacity to work independently and collaboratively within cross-functional teams.

Benefits:

  • Opportunity to develop and implement operational best practices.
  • Chance to work with a diverse and dynamic team.
  • Competitive salary and benefits package.


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