Regional Operations Lead

JLL supports the Whole You, personally and professionally.

Regional Operations Lead, Work Dynamics
Work Dynamics - (Integrated Facilities Management) - SGP

**What this job involves**:
Summary
Deliver outstanding service both to clients and internally by leading, monitoring, and managing FM operations on account in APAC, with a focus on financial and team management/development, reporting, compliance, operations, service contracts, risk. Be the primary point of contact for client leadership team in the region. Drive execution of Human Experience and Operational Efficiencies in alignment with client expectations and JLL objectives and commitments on the account. Develop and maintain outstanding relationships with client stakeholders. Work in close collaboration with other services providers to ensure integration cross functionally and seamless delivery of JLL services to client in the region.

Service Delivery
Ensure a strategic business plan for the delivery of the services across all client portfolios and be responsible for the delivery of that plan as required.
Drive a service excellence culture within the delivery and operational management teams.
Drive the human experience programme across client account in the region ensuring our site teams are passionate about delivering a great experience on a daily basis.
Ensure compliance with all client contracts, meeting or exceeding Key Performance Indicators (KPIs) and any Joint Business Plan.
Ensure the processes and procedures within the account are monitored and updated. Continually review processes and procedures across the accounts for best practises and consistency
Work with client teams to create an environment that drives continuous improvement and innovation.
Ensure all contractual and ad-hoc reports are delivered on time.
Ensure all accounts manage and that contractor staff at all times meet the standards and expectations of the Client and JLL.
Control and management to ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to.
Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with JLL’s EOS team to ensure that schedules are compliant as per the above.
Ensure client specific BCP for JLL is up to date and implemented; awareness and participation as required in any planned or unplanned building.
Ensure all safety procedures, including Crisis Management and Emergency Procedures, are implemented, and maintained at all times.

Financial Management
Oversight across the account portfolio for the delivery and expenditure of the supply chain and accountable of the quality of services delivered
Participate and set the budgets for the delivery of services and ensure compliance to those budgets.
Participate in regular forecasting and accrual activities.
Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement.
Ensure costs are managed within Uber approved budgets.

Putting clients first—always
Client satisfaction is second nature to us, that’s why you’ll make sure that we build and maintain strong strategic relationships with our client and other stakeholders. You’ll be the single point of contact for our regional service delivery. As such, you must develop deep understanding of the clients’ key business drivers influencing their decision making process and how such decisions relate to their requirements for our services. You’ll also see to it that our clients’ outsourcing needs and our own objectives for the account are perfectly in sync. As global CRE client team are based in the US a willingness to attend occasional night meetings.

Devising win-win solutions for all parties
You’ll be a steward to our client, looking after their financial interests by developing property budgets and forecasts based on their finance calendar. You’ll play a pivotal role in helping our clients achieve their financial goals—be they revenue, expenses, debtor or growth targets or working with your team to create great HX programme, based on client's specific portfolio. As you tend to our clients’ best interests, so should you represent ours by being on the lookout for opportunities to cross-sell our other services. Collecting fees from clients and tracking outstanding payments also fall on your shoulders.

Staying at the forefront of operational excellence
You’ll be the main visionary and strategist for our regional plans. As such, you must understand the clients’ business needs inside and out. You’ll be the go-to person for the overall operations—taking charge of all the resources—including technology, manpower and standard operating procedures—needed to run the operations smoothly and seamlessly.

Driving team success
Apart from the technical aspects of the role, you’ll also create a culture of collaboration, positive learning and teamwo