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Hotel Duty Manager

2 weeks ago

Singapore PREMIUM HOTEL MANAGEMENT PTE. LTD. Full time

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

**Job Details (Here’s what you can expect)**
- You get to work primarily in 1 of our 25 hotels in Singapore
- 5 days’ work week
- Mobile and Duty meal allowance
- Attractive incentives and bonus
- Staff rates at Accor hotels in Singapore and worldwide
- Birthday leave

**Responsibilities**
- Lead and manage front office operations to ensure adherence to organisational standards and procedures
- Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
- Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
- Monitor room inventory closely and ensure effective utilisation of rooms
- Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
- Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
- Identify and resolve deviations and irregularities in operations
- Plan manpower allocation and ensure smooth operations
- Provide coaching and guidance to improve staff work performance
- Review systems and processes for workflow and productivity improvement

**Requirements**:

- Minimum 2 years of managerial experience in the hotel industry
- Passionate in delivering exceptional level of guest service
- Strong communication and problem-solving skills
- Works well under pressure in a fast-paced environment
- People-centric, outgoing, independent, and resilient
- Able to work shifts, including on weekends and public holidays