
Hotel Duty Manager
7 days ago
If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.
We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.
With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.
**Job Details (Here’s what you can expect)**
- You get to work primarily in 1 of our 25 hotels in Singapore
- 5 days’ work week
- Mobile and Duty meal allowance
- Attractive incentives and bonus
- Staff rates at Accor hotels in Singapore and worldwide
- Birthday leave
**Responsibilities**
- Lead and manage front office operations to ensure adherence to organisational standards and procedures
- Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
- Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
- Monitor room inventory closely and ensure effective utilisation of rooms
- Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
- Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
- Identify and resolve deviations and irregularities in operations
- Plan manpower allocation and ensure smooth operations
- Provide coaching and guidance to improve staff work performance
- Review systems and processes for workflow and productivity improvement
**Requirements**:
- Minimum 2 years of managerial experience in the hotel industry
- Passionate in delivering exceptional level of guest service
- Strong communication and problem-solving skills
- Works well under pressure in a fast-paced environment
- People-centric, outgoing, independent, and resilient
- Able to work shifts, including on weekends and public holidays
-
Hotel Duty Manager
2 weeks ago
Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full timeTo supervise the day-to-day operations of the Front Desk Reception. - To oversee staff during their shift, ensuring they are performing their duties effectively and efficiently. - To manage guest-related operations, including check-in, check-out, and inquiries. - To provide excellent customer service for needs, requests, and concerns promptly and...
-
Hotel Duty Manager
2 weeks ago
Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full timeTo oversee the day-to-day operations of the front office. - To handle complaints or incidents / accidents occuring in the Hotel when necessary. - Ensure all outstanding and pending issues are settle timely. - Coordinate activities with other departments. - Perform any other job tasks assigned by Front Office Manager and Hotel Manager. **Job Requirement** -...
-
Duty Manager
7 days ago
Singapore Hotel Indigo Full timeAt **Hotel Indigo**®** & **Holiday Inn Express**® **our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo & Holiday Inn Express way. That’s where you come in. When you’re part of the Hotel Indigo & Holiday inn Express brand you’re more than just a job title. At Hotel...
-
Hotel Duty Manager
4 days ago
Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time**Job Title**:Hotel Duty Manager **Job Summary**: The Hotel Duty Manager oversees daily operations, ensuring smooth functioning of all departments, managing guest services, and handling any issues or emergencies that arise during their shift. They ensure that high standards of hospitality are maintained and work closely with other hotel teams to deliver a...
-
Duty Manager
1 week ago
Singapore CAPELLA HOTEL, SINGAPORE Full time3 years exp **Roles & Responsibilities** The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature. **Key Responsibilities**: - Assist the Front Office Manager in setting up the Front Office training tools such as job...
-
Duty Manager
2 weeks ago
Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full timeA Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing? A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the...
-
Duty Manager
2 weeks ago
Singapore CAPELLA HOTEL, SINGAPORE Full time**Job Overview** A coordinator of guest services and as ‘eyes’ and ears’ of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office including night...
-
Hotel Duty Manager
4 days ago
Singapore PREMIUM HOTEL MANAGEMENT PTE. LTD. Full time**Responsibilities** - Lead and manage front office operations to ensure adherence to organisational standards and procedures - Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback - Ensure compliance with data...
-
Hotel Duty Manager
2 weeks ago
Singapore BREAKFAST AT FLUFFY'S PTE. LTD. Full timeHotel Duty Manager - Live In Staff / Night Duty BreakFast at Fluffy’s Boutique Pet Hotel & Grooming Joo Chiat, Katong **Roles & Responsibilities** At BreakFast at Fluffy's, we pride ourselves on offering exceptional, cage-free care for our canine guests. We are seeking a knowledgeable and attentive Night Duty / Live-in Pet Care Specialist to join our...
-
Hotel Duty Manager
4 days ago
Singapore LVND HOTELS PTE. LTD. Full time**Job Title - Manager On Duty **Ibis styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and ambitious. Industry experience preferred but not essential.** **This role is ideal for a career driven individual wishnig to expand his or her career in hospitality. Opportunities to advance from this role...