Officer, Customer Experience

1 week ago

Singapore TDCX Full time

#BeMore
Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.
Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore Top reasons to work with TDCX
Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Perform all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
Provide structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities.
Prepare and analyze internal and external quality reports for review with Internal Stakeholders and/or clients.
Collaborate with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance both service delivery and customer experience.
Develop and enhance evaluation programs that targets the objectives of the account with Operations, Training, and Clients while ensuring that these programs will determine the root source of issues in order to provide strategical and actionable solutions as a means of improving performance.
Use Call Center Tools and/or Client Systems to gather data and analyze trends or patterns that are affecting quality performance.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
Experienced in performing quality audit, root cause analysis, calibration, process improvement initiative
Possesses knowledge of quality terms, tools, and methodologies.
Demonstrated ability to train and develop new and existing support agents.
Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
Excellent verbal and written communication skills in English and the language of the supporting market.
About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

  • Customer Service Officer

    2 weeks ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Experience Officer

    1 week ago

    Singapore Esplanade – Theatres on the Bay Full time

    We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.KEY RESPONSIBILITIES As a Customer Experience Officer you will be responsible for the following: Proper upkeep and...

  • Customer Experience Officer

    1 week ago

    Singapore UFIT - URBAN FITNESS PTE. LTD. Full time

    **Customer Experience Officer and Administrative Executive** **Our Purpose** “Igniting Greatness” **Our Mission** We empower every person within our community, through our Circle of Care, to go beyond what they think is possible.” **Our 5 Values** Collaboration, Integrity, Empathy, Excellence, Empowerment The role involves independently managing...

  • Customer Experience Officer

    1 week ago

    Singapore SENZE SALUS CONCEPT PTE. LTD. Full time $80,000 - $120,000 per year

    This is an exciting position armed with endless opportunities to influence & shape customers' behavior, and to elevate the perceived value of service that is second to none. The individual is empowered with guided means to redefine service excellence and make a difference in the lives of the customers.Priority of "Key Customers" focus shall be:New to Spa...

  • Customer Experience

    3 weeks ago

    Singapore THE NUGGETS ACADEMY PTE. LTD. Full time

    Roles & ResponsibilitiesAre you a people person with a heart for kids and a gift for helping others feel seen, heard, and supported?At The Nuggets Academy, we don't just teach, we transform lives. We're on a mission to help every child thrive, especially those who've been left behind by traditional systems. Our team is growing fast, and we're looking for a...

  • Customer Experience Executive

    1 week ago

    Singapore SPORT4KIDS PTE. LTD. Full time

    Proactiv Sports is one of the leading sports coaching companies in Asia and we pride ourselves on having the best team of coaches and professionals to deliver the best possible sports programs including Multi Sports Classes, Swim Classes, Multi Activity Camps, Birthday Parties and Sports Events. We are looking for a Office Manager to help us deliver a...

  • Customer Experience Specialist

    1 week ago

    Singapore MASTERS CAREER CONSULTANCY PTE. LTD. Full time

    **Exciting Job Opportunity with Attractive 3 Different Types of Bonuses and Medical Benefits! **Job Scope**: - Handle customer inquiries and coordinate deliveries for B2B clients. - Provide sales support by assisting with customer queries. - Monitor stock levels and coordinate ordering and replenishment. **Requirements**: - Good in customer service / no...

  • Customer Experience Officer

    2 weeks ago

    Singapore SEARCH INDEX PTE. LTD. Full time

    Call Centre Exp - Office Hour / 5 Days Work Week including Weekend - Able to commence work immediate **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customers in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful...

  • Customer Experience Specialist

    4 weeks ago

    Singapore AMBITION GROUP SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Provide outstanding customer service by swiftly responding to customer and partner inquiries via tickets, email, and live chat. Professionally handle a high volume of client requests with efficiency. Regularly evaluate and propose enhancements to processes, working in collaboration with Team Leads or Managers as...

  • Customer Experience Executive

    2 days ago

    Singapore PRISM+ Full time

    PRISM+ is Singapore's leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand's mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. Join us at PRISM+ and become part of a journey where...