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Customer Service Assistant

2 weeks ago

Sembawang, Singapore Yi Hai Century Enterprise Pte Ltd Full time

Attend to office phone call
- Provide and maintain good customer service
- Attend and record all customer service complaints and coordinate feedback and investigation findings under teams.
- Consolidate monthly feedback report and reward program.
- Handle and appeal all Grab refund/cancellation
- Book and handle all online and bulk orders through Lalamove’s in a timely manner
- Serves visitors by greeting, welcoming, and directing them appropriately (e.g.: serving drinks etc.)
- Maintaining office equipment/facilities (e.g.: copier, shredder, meeting rooms, pantries, etc.)
- Ad-hoc duties as assigned by Management

**Job Types**: Full-time, Permanent

**Salary**: $2,300.00 - $2,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person