Customer Service Representative

3 days ago

Singapore GARNER HUMAN CAPITAL MANAGEMENT PTE. LTD. Full time

Coordinate and liaise with customers, forwarders, and warehouse personnel for shipment readiness and delivery schedules.
- Assist and update customers with stock queries and shipment schedules promptly.
- Prepare and handle day-to-day documents for deliveries, ensuring accuracy and compliance with company policies.
- Communicate effectively with warehouse operation team to manage shipments (inbound/outbound) and resolve any issues that may arise during the process.
- Ensure seamless communication between the warehouse and customers to facilitate smooth operations.
- Verify and issue the billing summaries to customers.
- Prepare monthly reports for Key Performance Indicators (KPIs) related to warehouse operations and customer service.
- Analyze data to identify areas for improvement and present findings to the Warehouse Manager.
- Perform any other ad-hoc duties as assigned by the Warehouse Manager to support the team and warehouse operations.
- Assist with monthly stock takes, ensuring accurate inventory counts and reporting discrepancies to the relevant personnel.

**Work day: 5 day work week (8:00am-5:45pm)**

**Working Location: Pioneer**

**Job Requirements**:
Min GCE “O” Level with 1 year of relevant experience in related field

**Only Singaporeans may apply

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