Senior Client Relationship Manager, Singapore

**Company Brief**

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services. A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of worlds to banks and financial institutions.

Fitch Learning is part of the wider Fitch Group which includes; Fitch Ratings and Fitch Solutions. Agile and fast paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.

We’re looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients. In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It’s a place where you can really make a difference and progress in your career.

**Role Purpose**

The purpose of this role is to work with the Business Development Director in managing an existing portfolio of strategic client accounts and grow these through developing strong relationships with client contacts across the organization. You will help grow the business in new geographies by engaging with new prospective customers and articulating the solutions as per customer needs. You will also manage a small portfolio of clients.

**Role Responsibilities**

You will partner with our clients to build bespoke learning solutions that fit the client’s needs. We will expect you to research and qualify new business opportunities within your region.
- Day to day you will be responsible for:_
- Managing existing accounts that have either a significant current spends or have strong strategic potential
- Proactive relationship-building and revenue growth through networking and strategic analysis
- Understanding the markets, products, and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
- Converting opportunities into booked business through sales excellence; leverage off our internal resources to write and develop best in class proposals; pitch persuasively.
- Creating account plans that build on your insights into clients and define your strategy for developing accounts
- Managing data and information closely and accurately, by using our Salesforce system to record and track your account developments
- Producing regular revenue forecasts that are built from your pipeline. You will be required to justify and explain these clearly
- Handing projects over to the relevant operational team to deliver and manage, once the projects have been commercially secured and contracts negotiated, whilst retaining escalation and commercial oversight of the project

**Role Requirements**
- Minimum 4-5 years' sales experience in developing business and growing revenue streams
- Strong background in sales/business development, ideally within the education / learning / training or financial services sector
- Demonstrate a history of working to, and achieving revenue targets
- Ability to understand client strategy to build a business and action plan
- You must be self-motivated and able to generate ideas and demonstrate initiative, tenacity, and perseverance
- It is essential that you have excellent communication skills and a consultative selling approach
- Fluency in an Asian language would be a big plus

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