Success Relationship Manager

4 days ago

Singapore VENTURER GROUP CORPORATE SOLUTIONS PTE. LTD. Full time

You will be the main point of contact for clients, providing first-rate service delivery to ensure a high level of customer satisfaction by addressing their inquiries and meeting their needs in a timely and professional manner. You will proactively engage clients to understand their evolving needs and work closely with the team members to provide appropriate solutions through a single point of contract to ensure consistency and strive to exceed the customer expectation.

**Responsibilities**:

- Respond to clients’ inquiries and complaints in a timely and emphatic manner, striving for first-call resolutions whenever possible. Troubleshoot problems and escalate unresolved matters to higher levels of support when necessary.
- Uphold and adhere to client service objectives, client core value and service level standards to ensure high quality service delivery and long-term client relationship.
- Stay updated on product and service structures. Proactively engage with clients to understand their challenges and provide the direct product or service recommendations to meet their business needs.
- Stay abreast of industry trends, competitors’ activities to identify opportunities for growth and potential threat to client retention.
- Collaborate with internal departments to foster a cohesive and customer-centric approach to address clients’ issues and meet their expectations.
- Adhere to company policies and procedures and service level agreements while handling client interactions. Ensure compliance with regulatory requirements and maintain confidentiality of client’s information.
- Monitor client feedback and satisfaction metrics, identify areas for improvement to drive continuous improvement of service delivery.

**Requirements**:

- Diploma in Marketing/Business Management or related discipline
- Minimum 2 years of experience in customer service/ account management/ client success. Familiar with Accounting standards will be advantageous.
- Ability to understand customer needs and business requirements
- Excellent communication and interpersonal skills with the ability to build rapport and trust with clients at all levels
- Strong organisational, analytical and problem-solving skills
- Good command of written and spoken English
- Results-driven with a focus on continuous improvement to optimise customer satisfaction

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