IT Support Technician
5 days ago
**Job Function and Responsibilities**:
- Provide 1st level remote support for IT technical request support
- Provide user support on technical issues (basic app,windows, apples devices support)
- To provide PC installation migration and configuration
- Install, upgrade, configure and maintain workstation and related peripherals
- Troubleshoot PC peripherals eg. Monitor, LAN, printers, scanner etc
- Perform in-house printer repair and PC installations
- Image Windows and Mac laptops
- Packing laptops into boxes and getting them ready for deployment for new joiners
- On-boarding and off-boarding for staff (account creation, device preparation)
- Check / clean monitor’s and laptop’s condition returned after off-boarding
- Log warranty for laptops
- Provide setup of meeting room (support/monitoring and checking)
- Inspect meeting rooms and make sure system is up
- Ticket monitoring
- Asset inventory check
- Perform Return Material Authorisation (RMA) and warranty issues
- Required to be involved in onsite projects upon assignment.
- Required to be Team Player and Co-ordinate with team members and prepare solutions based on the given scenarios.
- Handle IT Outsourcing Contract backfill at Client site
- Other duties assigned from time to time.
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Desktop Support Technician
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IT Support Technician
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