Support Services Technician
7 days ago
**Support Services Technician - Join Our Team**
We are looking for a highly motivated and organized Support Services Technician to join our team. As a key member of our helpdesk team, you will be responsible for delivering exceptional customer service and technical support.
**Responsibilities Include:**
- Responding to and resolving customer inquiries and incidents in a timely and professional manner.
- Providing technical guidance and documentation to internal and external stakeholders.
- Collaborating with cross-functional teams to deliver support services.
- Maintaining accurate records and reports of customer interactions.
**Requirements for Success:**
- A diploma in Computer Science, Engineering, or Information Technology or equivalent qualification.
- A minimum of one year's experience as a helpdesk agent, with expertise in customer-facing interactions.
- Familiarity with Windows 10, Printers, Network environments, and prior experience in applications support.
- Proficiency in using ITSM tools such as ManagedEngine and ServiceNow is a plus.
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