IT Support Technician

6 days ago

Singapore TROYTECH INTERNATIONAL CONSULTING PTE LTD Full time

**IT Support Technician**:
The Level 1 IT Support Technician is responsible for accepting, documenting, and resolving basic technical issues with users to ensure the proper functioning of the company's IT systems and equipment. This position primarily handles junior issues and basic technical support, with escalation to Level 2 or Level 3 support if needed.

**Key Responsibilities**:
**1. User Support**:

- Solve basic problems about hardware, software and network.
- Provides password reset, account unlocking, and other user account management support.

**2.**Device Setup & Configuration**:

- Help set up and configure your employees' workstations, including computers, printers, and other peripherals.
- Provide initial equipment setup and guidance for new employees.

**3. Basic Problem Solving**:

- Perform basic troubleshooting, such as connection issues, system errors, and more.
- Instruct users through basic technical operations.

**4. Escalation Issues**:

- Escalate more complex issues to a Level 2 or higher support team.

**5. Documentation & Training**:

- Updated Technical Frequently Asked Questions (FAQs) and User Guides.Assist users in understanding the steps to solve basic technical problems.

**Job Request**:
**Education**:

- Associate or Bachelor's degree in IT or related field (preferred).
- Relevant certifications, such as CompTIA A+ or Microsoft related credentials, are a plus.

**Skill Requirements**:

- Familiarize yourself with the basics of the Windows operating system.
- Basic networking knowledge, such as IP configuration and Wi-Fi troubleshooting.
- Good problem-solving skills and customer service skills.

**Experience**:

- Less than 1 year of IT support or related experience (beginners are also acceptable).

**Personal Abilities**:

- Good communication skills and patience.
- Teamwork and willingness to learn.
- Ability to multi-task and work under pressure.

  • Event Technician

    1 week ago

    Singapore EOS IT Solutions Full time

    Overview Event Technician role at EOS IT Solutions. Global Talent Acquisition | Technical Recruiter, APAC. WHO WE ARE EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain...

  • AV/VC Maintenance Technician Tier 2

    1 week ago

    Singapore EOS IT Solutions Full time

    Join to apply for the AV/VC Maintenance Technician Tier 2 role at EOS IT Solutions Join to apply for the AV/VC Maintenance Technician Tier 2 role at EOS IT Solutions Get AI-powered advice on this job and more exclusive features. Direct message the job poster from EOS IT Solutions Global Talent Acquisition | Technical Recruiter, APAC WHO WE ARE: EOS...

  • IT Support Technician

    6 days ago

    Singapore CLUB SONG PTE. LTD. Full time

    IT technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them. **IT Technician Responsibilities**: - Installing and configuring hardware and software...

  • IT Support Technician

    1 week ago

    Singapore TECHCOM ENGINEERING PTE. LTD. Full time

    Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician - Installation, configuration, and troubleshooting - Knowledge in network system security - Liaise with vendors on new IT purchase and implementation - Excellent problem-solving and communication skills - Any other ad hoc tasks assigned by supervisor **...

  • Desktop Support

    2 weeks ago

    Singapore Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and...

  • IT Support Technician

    3 days ago

    Singapore Cultivar Staffing & Search Full time

    Overview Our client is a leading provider of efficient errand services in Singapore, including document delivery, shopping assistance, and food delivery for both residents and businesses. They are seeking an IT Support Technician to maintain IT systems, resolve technical issues, and ensure smooth operations. Role Overview As a IT Support Technician you will...

  • IT SUPPORT TECHNICIAN

    1 week ago

    Singapore SUNTECH SECURITY PTE. LTD. Full time

    Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician Good understanding of computer system mobile devices, mobile applications and other tech products Installation, configuration, and troubleshooting Knowledge in network system security Liaise with vendors on new IT purchase and implementation ...

  • IT Support Technician

    1 day ago

    Singapore TECHCOM ENGINEERING PTE. LTD. Full time

    Responsibilities Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician Good understanding of computer systems, mobile devices, mobile applications and other tech products Installation, configuration, and troubleshooting Knowledge in network system security Liaise with vendors on new IT purchase and...

  • IT Support Technician

    5 days ago

    Singapore DC Digital Full time

    About the Role We are seeking a proactive and technically skilled IT Support Technician to join our team immediately. This role is ideal for someone who enjoys hands-on troubleshooting and providing end-user support in a fast-paced environment. Key Responsibilities Install, configure, and troubleshoot desktops, laptops, and peripherals (e.g., printers,...

  • Desktop Support Technician

    2 weeks ago

    Singapore beBeeTechnical Full time $4,500 - $6,000

    **Job Title:** Desktop Support TechnicianWe are seeking a highly skilled and experienced Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to customers and resolving complex PC problems.Key Responsibilities:Provide technical support to customers via phone, email, or...