Sea Freight Coordinator
2 weeks ago
The company is a world’s top 10 players in freight forwarding and logistics across 106 countries. The company has grown in recognition for its expertise in the Perfumes & Cosmetics, Luxury, Aerospace, Healthcare and Oil & Gas industries, through the constant creation of customised and value added solutions for its customers.
**Responsibilities**:
- Answer all incoming calls
- Respond to customer enquiries
- Handle sea import / export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
- Liaise with overseas agents on various requirements and rates
- Obtain rate approval from customer before shipment departs
- Provide ships details and feedback to customer on freight status timely
- Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
- Good understanding of customer’s SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction
- Supporting others on shipment execution when necessary
- Manage claims query, follow up with internal stake holders and vendors, and update customer
- Take charge of Supplier’s invoice disputes
- Timely escalation of issues / concerns that requires broader attention and resolution
**Requirements**:
- At least 1 year of sea freight experience is advantage.
- Customer service oriented
**How to Apply**:
**Lee** Yuh Shiuan
Registration Number: R21101101
EA License Number: 18C9027
**Salary**: $3,200.00 - $4,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Day shift
- Health insurance
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