Employee Relations Manager

Job Category

Employee Success

Job Details

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good
- you’ve come to the right place.

**Department Description**

**Role Description**
The Employee Relations Manager provides Employee Relations and Performance Management expertise, case management and consultation, within a centralized, Employee Relations (ER) function, for South East Asia (Asean) and Greater China Region (GCR). Develops, and leverages common consistent practices and processes to ensure a fair and consistent approach across clients. Handles complex, high-risk or sensitive employee relations cases. Reports to the Senior Manager, Employee Relations Asean, GCR.

**Your Impact**
To be successful in this role you will be a great relationship builder at all levels; connect and build trust to ensure employees feel comfortable to discuss matters in a safe & neutral environment; managing your time, work independently with mínimal supervision, and respond promptly to communications as a priority; pay attention to the detail and accuracy of data while remaining calm under pressure; propose solutions and recommend plans for improvement that always align with best practice in company policy, values, guidelines, and respective country’s legislation compliance. Specific responsibilities include, but are not limited to:

- Provide expertise and case management of ER issues, including Performance Management, from initial intake to resolution, received from HR call center, managers, HR Business Partners (HRBPs) and other employees, for assigned business(es).
- Deliver expertise, consultation, guidance and coaching to managers and HRBPs to address employee behavior and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which align with company approach, practices, and processes.
- Collaborate and partner with HRBPs, internal Employment Attorneys, HR partners, and Employee Success Shared Services organizations to achieve high quality, seamless HR support, and represent as “1 HR” to the business.
- Complex investigation findings into concise investigation reports and clearly communicate conclusions and recommendations to relevant stakeholders to drive for decisions.
- Maintain required documentation including intake and investigative notes, supporting documents, and final reports.
- Collaborate with HR stakeholders including employment legal to develop and implement workforce reduction strategies and plans.
- Track, report, and analyze case trends utilizing Salesforce’s technology-based case management system.
- Assist with the creation and implementation of further ER and HR related policies and templates.
- Collaborate closely with HR stakeholders to ensure consistency and compliance with applicable laws, regulations and Company policies.
- Make recommendations on possible exit packages & amounts when required.
- Deliver warnings and disciplinary actions when required.
- Create and deliver presentations to management on ER topics, trends and learnings.
- ER support for other locations for adequate APAC coverage.

**Minimum Qualifications**
- Broad HR Generalist knowledge and experience, minimum 7+ years of HR experience with 2-3 years of ER experience.
- Demonstrated ability to conduct thorough ER investigations based on data; ability to document and report cases in a detailed manner and to arrive at logical and fact based conclusions.
- Understanding of key principles of performance management and demonstrated ability in guiding and coaching managers through a range of ER issues.
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
- Ability to operate/advise in the "gray" areas. Adept understanding of client motivations and business pain points; effective at leveraging inputs to influence solid business decisions.
- Comfortable dealing with conflict resolution
- Creates and executes influence strategies that persuade key stakeholders to take action that will advance shared interest and business goals.
- Ability to make decisions guided by policies, practices, procedures and business plans; receives general oversight and direction from Senior ER Manager.
- Works independently; receives mínimal guidance on day-to-day work and deliverables.

**Preferred Qualifications**
- Prior experience supporting ASEAN locations, in particular Indonesia, Thailand & China
- Experience in working in a centralized ER or HR model.
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