Employee Relations Manager

Job Category

Employee Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Role Description**
The Employee Relations Manager provides Employee Relations and Performance Management expertise, case management and consultation, within a centralised Employee Relations (ER) function, for South East Asia (ASEAN) and Greater China Region (GCR). Develops, and leverages common and consistent practices and processes to ensure a fair and consistent approach across clients. Handles complex, high-risk and sensitive employee relations cases. Reports to the Director, Employee Relations.

**Your Impact**
To be successful in this role you will be a great relationship builder at all levels; connect and build trust to ensure employees feel comfortable to discuss matters in a safe & neutral environment; manage your time effectively, work independently with mínimal supervision, respond promptly to communications as a priority; pay attention to the detail and accuracy of data while remaining calm under pressure; propose solutions and recommend plans for improvement that always align with best practice in company policy, values, guidelines, and respective country’s legislation compliance. Specific responsibilities include, but are not limited to:

- Compile investigation findings into concise investigation reports and clearly communicate conclusions and recommendations to relevant stakeholders to drive for decisions.
- Deliver warnings and disciplinary actions when required.
- Maintain required documentation including intake and investigative notes, supporting documents, and final reports.
- Collaborate and partner with HRBPs, internal Employment Legal, HR partners, and Employee Success Shared Services organisations to review and implement workforce change or reduction strategy plans.
- Provide expertise and case management of ER issues, including Performance Management, from initial intake to resolution, received from managers, HR Business Partners (HRBPs) and other employees, for assigned business(es).
- Collaborate and partner with ER team members as required in day to day ER case management, ER projects and initiatives.
- Provide advice to Business leaders on emerging ER issues and influence decision making with a risk mitigation, best practice and company values mindset.
- Manage performance based escalations and bring to resolution
- Deliver expertise, consultation, guidance and coaching to managers and HRBPs to address employee behaviour and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions which align with company approach, practices, and processes.
- Track, report, and analyse case trends utilising Salesforce’s technology-based case management system.
- Assist with the creation and implementation of further ER and HR related policies and templates.
- Collaborate closely with HR stakeholders to ensure consistency and compliance with applicable laws, regulations and Company policies.
- Create and deliver presentations to management on ER topics, trends and learnings.
- ER support for other locations for adequate APAC coverage.

**Minimum Qualifications**
- Demonstrated ability to conduct thorough, fact based ER investigations; ability to document and report cases in a detailed manner and to arrive at logical and fact based conclusions.
- Extensive HR experience, including broad HR Generalist knowledge, with a strong background in Employee Relations or a similar role that involved specific ER responsibilities.
- Business level English language ability including reading, writing, listening and speaking.
- Prior HR experience supporting ASEAN locations, in particular Indonesia, Thailand, Philippines &/or China.
- Understanding of key principles of performance management and demonstrated ability in guiding and coaching managers through a range of ER issues.
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
- Ability to operate/advise in the "grey" areas. Adept understanding of client motivations and business pain points; effective at leveraging inputs to influence solid business decisions.
- Comfortable dealing with conflict resolution.
- Ability to make decisions guided by policies, practices, procedures and business plans; receives general oversight and direction from Director, Employee Relations.
- Works independently; receives mínimal guidance on day-to-da