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Retail Executive

2 weeks ago

Singapore CHOP CHING HIN PTE LTD Full time

**Organisation Overview**:
Cultivating landscapes since 1987, **Chop Ching Hin Pte Ltd **has been a cornerstone in Singapore's landscaping industry. Our commitment extends beyond supplying softscapes, trees, hardscapes, and gardening essentials; we're dedicated to transforming visions into verdant realities. With an unparalleled array of plant cultivars and a continuous introduction of new species, we enrich local landscapes with every project.

**Brief Description**:
The **Retail Executive **plays a pivotal role in providing excellent customer service, promoting and selling landscaping products, managing inventory, creating visually appealing displays, processing orders efficiently, staying updated on industry trends, maintaining records, collaborating with team members, ensuring compliance with company policies, and assisting in promotional activities.
- Proactively engage with customers to promote products and drive sales. Utilize your knowledge of landscaping requirements to recommend suitable products and solutions based on customer needs.
- Monitor inventory levels and ensure adequate stock of all products. Coordinate with the inventory team to replenish stock as needed and maintain organized displays within the retail outlets.
- Assist in maintaining attractive and visually appealing displays to showcase products effectively. Ensure that displays are regularly refreshed and aligned with seasonal promotions or themes.
- Process customer orders accurately and efficiently, ensuring timely delivery or pickup. Coordinate with other departments, such as logistics, to fulfill orders and address any customer concerns or special requests.
- Stay informed about industry trends, competitor offerings, and customer preferences. Provide feedback to management regarding market insights and opportunities for product improvement or expansion.
- Maintain accurate records of sales transactions, customer interactions, and inventory movements. Generate reports as required by management to track sales performance and identify areas for improvement.
- Collaborate with other retail staff and departments to ensure seamless operations and customer satisfaction. Participate in team meetings and training sessions to enhance product knowledge and sales skills.
- Adhere to company policies and procedures, including those related to safety, security, and customer privacy. Ensure compliance with regulatory requirements governing retail operations.
- Assist in planning and executing promotional events or sales campaigns to drive foot traffic and increase sales. Actively engage with customers during events to promote products and enhance brand awareness.
- Build and maintain positive relationships with customers, suppliers, and other stakeholders. Address customer feedback and concerns promptly to foster loyalty and repeat business.

**Job Requirement**:

- Excellent communication and interpersonal skills at all levels, including presenting information to management.
- Strong negotiating skills and knowledge of sales strategies and customer engagement.
- Ability to handle varied tasks and work under pressure to meet deadlines and targets.
- Capable of working effectively and responsibly without close supervision.
- Agile thinker, able to provide fast, accurate answers to customer queries and team questions.
- Proven ability to lead and collaborate with a team in a retail environment.
- Comfortable working indoors and outdoors.
- Flexible to work weekends, holidays, and extended hours.