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Customer Happiness Officer

2 weeks ago

Bedok, Singapore Das Umbrella Full time

Looking for Chinese Speaking Singaporean with Customer Service Experience are welcome to apply

You will be working closely with the Operations Head and Business Strategists in driving best customer service initiatives for all our customers.

You will be given the opportunity to learn managerial skills and have the opportunity to step up as the CS Lead and eventually spearheading and leading your own CS team.

**What you will learn**:
Managing the full spectrum of CS efficiency and efficacy
Be groomed to be a lead
Financial and ROI analysis
Market & competitor Analysis
How to optimise and maximise operations functions to scale revenue from $0 to minimum 7-8 figures within a year
How to make a business operationally feasible
Proprietary ecommerce techniques

Find gaps within our existing operations and processes and think of how to close them
Prepare, analyze and report statistics and data to track cases that are out of the norm
Communicate with external clients and stakeholders on statistics and ensure enquiries are resolved
Be able to anticipate potential problems and come up with possible solutions to resolve them
Comfortable with rolling up your sleeves to get hands on - help out with warehouse if necessary
Handle Inbound and Outbound Calls
Promptly update any customer related information

**Requirements**:
Self-learner, ambitious, good attitude, excited by challenges
Passionate about business, strategy & personal-growth
Passionate about marketing/business or interested to learn
Able to lead a small team
Resourceful critical thinker to resolve challenges
Good team player with ability to interact with all levels
Be detail oriented and organised
Proficiency in Microsoft Office suite
Bright individuals

Salary $2k - 3k
Working Hrs: 10am to 6pm Mon to Sun
5/6 working days - Flexi arrangement
Location: 36 Kaki Bukit Pl, #01-01 Entrance across Enterprise One carpark gantry, Singapore 416214

**Job Types**: Full-time, Permanent

**Salary**: $2,000.00 - $3,000.00 per month

**Benefits**:

- Employee discount

Schedule:

- Weekend availability

Supplemental pay types:

- Performance bonus