Senior Officer, Cardmember Services

1 week ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:

- Liaise with internal stakeholders and vendors on day-to-day operations of card embossing and card delivery matters, to ensure service level is met.
- Prepare Card Operations’ MIS reports relating to processing volume, productivity, timeliness and resources to senior management.
- Prepare monthly and quarterly scheme reports and ensure accurate and timely submission.
- Assist in the preparation of division’s budget and monitor expenses incurred by the division.
- Support the periodic control checks for the department’s processes, as well as checks on the maintenance and upkeep of the division.
- Support the procurement of stationeries, office essentials and process the invoices for expenses incurred.

**Job Requirements**:

- Diploma / Degree Holder
- Preferably 1 to 3 years’ experience in card operations
- Able to multi-task and cope with change and diversity in a fast-paced environment.
- Strong aptitude with numbers is preferred.
- Meticulous with an eye for details and quality mindset.
- Able to liaise with various functions and stakeholders.
- Proficient in the use of Microsoft Office, specifically Microsoft Excel & Powerpoint.
- Team player, self-motivated and resourceful.
- Open to contract role

**Be a part of UOB Family**:

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