Senior Officer, Customer Info Service

2 weeks ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:

- Fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate
- Fulfill orders and complete compliance related activities like Unusual Activity Reporting and Do Not Onboard listing
- Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team.
- All requests must also be processed in accordance with the Bank’s Compliance guidelines
- Prepare MIS Reporting and risk related management controls for the Department
- Participate in process improvements and division automation initiatives

**Job Requirements**:

- Bachelor Degree with 1 year of working experience
- Prior knowledge/ dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage.
- Possess good command of written and spoken English.
- Possess strong interpersonal skills and display resourcefulness to resolve issues/problems.
- Data driven and result oriented, with strong analytical skills; high level of attention to detail.
- Highly motivated self-starter who can contribute independently and be an excellent team player.
- Be energetic, versatile and be constantly ready to accept to perform duties beyond stated scope.

**Be a part of UOB Family**:
**Competencies**:

- 1. Strategise- 2. Engage- 3. Execute- 4. Develop- 5. Skills- 6. Experience

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