Senior Officer, Customer Info Service

7 days ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:

- Fulfil requests/ orders from internal stakeholders within the Bank and external parties such as Law Enforcement Agencies, Government Authorities, Solicitors and Regulators. Requests include orders such Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate.
- Prepare daily and monthly statistics reporting.
- Ensure requests are processed with accuracy within standard Service Level Agreement.
- Ensure that all requests must be fulfilled within regulatory and compliance guidelines.
- Participate in process improvements and division automation initiatives.

**Job Requirements**:

- University degree holder in any discipline with 1 to 2 years of working experience in banking industry. Fresh graduates are welcome to apply.
- Prior knowledge/ dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage.
- Possess good command of written and spoken English.
- Possess strong interpersonal skills and display resourcefulness to resolve issues/problems.
- Data driven and result oriented, with strong analytical skills; high level of attention to detail.
- Open to contract role

**Be a part of UOB Family**:
**Competencies**:

- 1. Strategise- 2. Engage- 3. Execute- 4. Develop- 5. Skills- 6. Experience

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