Customer Service Executive

7 days ago

Jurong East, Singapore LEE HUAT YAP KEE PTE LTD Full time

**Responsibilities**:

- Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
- To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
- Responsible for processing support (order processing, customer order verifications & follow up with customer orders)
- Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
- Coordination with booking agents or ship operators for status of supply schedule / vessel loading
- Collate information for planner if there are any changes for the day itself for delivery
- Tally overall order received at the end of day to ensure all order is not missed out
- Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
- Closing of job orders for billing once job is completed
- Handle customer complaints, provide appropriate solution and alternatives
- Build sustainable relationship and trust with customer through open and interactive communication
- Always look for opportunity to expand business share through building good rapport with customers
- Other ad-hoc duties as assigned

**Requirements**:

- Good communication skills (both verbal and written) and excellent organizational abilities
- Capable to work independently
- Positive attitude and customer-oriented
- Capable of identifying and suggesting improvements
- Able to work under pressure during peak periods & willing to take responsibility and accountability of their role
- GCE N Level, GCE O Level or Professional Certificate
- 2- 3 years of solid career experience in transportation business
- Experience with HMS (Haulage Management System) and new technologies
- Proficient in MS Office

**Salary**: $2,800.00 - $3,200.00 per month

Supplemental Pay:

- Performance bonus

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- transportation: 2 years (preferred)

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