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Transition Manager/program Manager

3 weeks ago

Bendemeer Road, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Ensuring that transitions are planned and carried out in a timely manner and within budget.
- Keeping all parties involved with the transition updated on its progress.
- Spotting any transition-related issues and creating effective solutions to resolve them swiftly.
- Providing company-wide guidance during unplanned changes, such as a shift in strategic directions/decisions
- Leading and facilitating Service Transition work-streams where required
- Developing and agreeing Transition acceptance criteria for services, and governing the delivery against them and/or managing the associated risk(s)
- Matrix management of transition work stream teams - coordinating and monitoring resources and actions as necessary
- Establishing and operating transition governance controls - in order to identify and manage areas of shortfall or risk and working towards mitigating these
- Working with Support and Service Delivery teams in order to develop and mature the Transition processes, and embedding these into methodologies used to deliver change
- Acting as the Service Management lead for new services during their warranty period - providing continuity between project and run-state stages
- Owning the delivery of knowledge transfer activities - to ensure appropriate levels of knowledge for new services to key operational teams are in place
- Working with project teams to ensure key operational teams are equipped with the necessary skills, knowledge, tools and documentation to support new or changed services
- Continually improving the Service Transition processes and ensuring the improvements are embedded into day to day activities
- Providing support to other Transition teams to ensure continuity of service is maintained on

**Requirements**:

- Bachelor’s degree in computer science, finance, or a similar field.
- At least 3 years’ experience in transition management.
- At least 5 years’ experience in project and program management.
- Excellent interpersonal and communication skills.
- Strong analytical skills.
- Excellent managerial skills.
- Formal ITIL v4 qualification (Foundation Certification). Practitioner is a bonus.
- Demonstrable experience of working within an ITIL Service Management framework
- Expertise in project/program management, as well as transition documentation, tools, and templates.
- Experience of managing service transitions/projects following recognised project methodologies (e.g. PRINCE2 / APM / PMI /Agile / Waterfall)
- Demonstrable experience of delivering business change - including matrix management of project/ work stream teams
- Previous exposure to service readiness, introduction or transition management roles
- Able to demonstrate an excellent customer service focussed approach
- Evidence of an understanding of new technologies and their support issues, in particular Cloud based and/or Cybersecurity
- Established interpersonal skills, initiative, communication, negotiating, influencing and team working
- Demonstrable experience of managing own workload, against a backdrop of external deadlines
- Demonstrable ability to build and maintain strong interpersonal relationships