Lead, Specialist Solutions Engineer

Job Category

Sales

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**The Solutions Engineering Team: a bit about us**
The Solutions Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack.We’re a fast-paced, light-hearted crew that work together, get the job done, and never take ourselves too seriously. It’s like a startup, without the capital.

**Your Responsibilities: a bit about you**
A Solutions Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, services, product, business consulting, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solutions Engineer must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical.

The highly respected role of the Solution Engineer is seen as the voice of reason, and generally focuses on the following key areas:

- Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
- Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
- Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling. No dancing required, occasionally some jazz-hands help though.
- Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news. Sounds easy, it’s not.

**Requirements**:

- Strong communication skills in English
- Pre-sales consulting experience with experience focused exclusively on the digital space (preferably already familiar with Salesforce Marketing Cloud)
- Technical Skills on HTML, Javascript, CSS and Mobile technologies needed.
- Bachelor’s Degree in Information Technology, Computer Science, or Interactive Design
- Understanding of digital marketing best practices
- Experience Storytelling, Storyboarding, Technical Solution Design
- Experience with presentation software including PowerPoint, Google Slides.
- Pitching ideas, presenting to internal/external stakeholders
- A passion for solving problems
- 5 to 10+ years relevant work experience
- Industry experience across financial services, telecommunications, travel or retail preferred
- Business level bilingual capabilities (Mandarin, Cantonese, Vietnamese, Bahasa, Malay, Thai, Filipino etc) as this role will be working with clients across South East Asia Market
- Salesforce Certifications and or Trailhead Ranger status
- SQL and relational database modelling experience
- Understanding and experience in the Martech landscape
- Enterprise software experience

Accommodations

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applie