Call Centre Operator

Job SummaryWe are seeking a Call Centre Operations Manager to oversee the day-to-day operations of our call centre. The successful candidate will have a proven track record in call centre management and possess excellent leadership skills.Key Responsibilities:Oversee the overall performance of the call centre team, including scheduling, training, and...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Quality Assurance Specialist RoleJob Description:Develop and deliver comprehensive training programs for new staff on product knowledge. Maintain high-quality standards by conducting regular audits of customer transactions, including phone calls, emails, web chats, data entry, and other interactions handled by call centre representatives. Align, review,...

A career in Call Centre Operations could be the perfect fit if you enjoy working in a fast-paced environment and are committed to providing top-notch customer service.

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Quality Assurance SpecialistJob Description:Conduct comprehensive training sessions for new staff members on product knowledge and expectations. Perform regular quality audits on customer interactions, including phone calls, emails, web chats, data entry, and other transactions handled by call centre representatives. Develop and implement internal quality...

Job Title: Operations Control Centre Team LeaderOverviewWe are seeking a proactive Team Leader to manage daily shift operations of our 24/7 OCC Call Centre. The successful candidate will oversee the Customer Service Officers, coordinate with the Fault Response Unit, and serve as the key point of contact for real-time fault updates, escalation, and...

**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $1,300 - $1,800 Per Month **Date Posted** 2 hours ago Additional Details **Job ID** 103734 **Job Views** 1 **Job Description**: Roles & Responsibilities **Responsibilities**: - Answering Incoming Carpark’s Intercom & General Phone Calls to Customer’s...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...