Senior Guest Service Assistant

2 days ago

Singapore THE CLAN HOTEL Full time

1. Perform the tea ceremony at the Lobby. This includes the offering of towels, brewing, and serving hot or cold Chinese tea to the guests.

2. Collect and clean used trays and cups, empty trash, and sanitize the equipment and utensils.

3. Maintain a clean and well-stocked workspace at all times.

4. Must be able to explain the significance of the tea ceremony and the tea leaves characteristics and wellness benefits.

5. Ensure that all company tea service standards and sequences of service are being followed and adhered to.

6. Promote the sale of tea and other merchandise at the Lobby.

7. Act as a Lobby Ambassador to assist and to engage with the guests when required

8. Manage inventory and replenish items in the merchandise shelf or behind the counter.

9. Assist in contacting the vendor to purchase items required for the tea ceremony.

10. Report maintenance needs and ensures that all equipment is in proper condition and meets the safety standards.

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