Desktop Support Analyst

9 hours ago

Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time

**Key Role Responsibilities**:

- Provide day-to-day operational support for the end-user-computing estate.
- Take ownership, and be a central point of contact, for any desktop support issues reported by users, ensuring professional and regular communication is provided.
- Follow-up on fixes for escalated issues.
- Facilitate on-boarding and off-boarding for starters, movers, and leavers.
- Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.
- Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.
- Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of technology issues.
- Collaborate with relevant teams to plan, test, and deliver on-going enhancements.
- Contribute to the development and improvement of processes and technology standards across the desktop infrastructure and security domains.
- Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.
- Proactively monitor the estate for availability, capacity, and performance.
- Participate in a wide variety of global projects, improvements, and controls activities to enable growth in business footprint, innovation, and digital transformation.
- Share knowledge and expertise with others, coaching and mentoring peers as required.
- Occasional work outside of normal business hours may be required at times, for major incidents, planned maintenance and in support of month-end closing.

**Requirements**:

- Relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors.
- Experience diagnosing and remediating system issues in a Windows Server 2016/2019 and Windows 10 environment.
- Experience with device provisioning using SCCM and/or InTune.
- Knowledge of ITIL framework, certification an advantage.
- Experience with managing desk moves.
- Experience using ITSM tools (Jira, ServiceNow, Remedy etc.)
- Experience administering Microsoft Office 365.
- Experience administering Microsoft Azure (e.g., Azure AD/RBAC).
- Knowledge of a scripting language (e.g., PowerShell or Python).
- Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc

**HOW TO APPLY**:
**Please indicate the below information in your resume**:

- Current & Expected salary
- Reason(s) for leaving
- Notice Period / Availability to commence work

**YOUR SUCCESS IS OUR ACHIEVEMENT**

**Notice**:
Cessation of Collection of full NRIC Numbers:

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