Specialist, Subtitle Operations

1 week ago

Singapore Rakuten Full time

Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.

About the Subtitle Operations Team:
The Subtitle Operations Team manages the entire subtitling process, collaborating with community, contractors, and subtitling agencies. Our dedicated community of volunteers plays a vital role in translating video content, helping us fulfill our mission of bringing Asian content to a global audience.

Key Responsibilities:
- Project Management: Oversee subtitle delivery to align with Viki’s content launch schedule.- Localization Management: Coordinate the delivery of videos and scripts for all localization operations.- Strategy Development: Create and implement effective subtitling strategies.- Issue Resolution: Address subtitle-related issues affecting the viewing experience, such as synchronization problems and display timing.- Cross-Functional Collaboration: Work with internal teams to drive continuous process improvements.- Ad-Hoc Tasks: Complete additional tasks as assigned by the Content & Subtitle Operations team.

Requirements:
- Experience: Minimum of two years of hands-on experience in subtitle operations within a TV or streaming platform environment.- Project Management: Proven track record of managing TV and movie subtitling projects from kickoff to final launch, particularly for deadline-driven Asian simulcast content.- Technical Skills: Knowledge of various subtitle formats, with the ability to edit, transform, and sync subtitles using subtitle editing software.- Availability: Willingness to support operations on weekends and holidays on a rotational basis.
- Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws._

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