Technical Support Engineer

4 days ago

Geylang, Singapore TACHUB SYSTEMS (ASIA) PTE LTD Full time

**IMMEDIATE VACANCY**

Position : Technical Support Engineer

Location : Kallang Pudding Road (Singapore)

Duration : Permanent

Industry : IT Industry

**Key** **Responsibilities**
- Provide on-site and remote technical support (Level 1) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
- Respond to IT support tickets and service requests in a timely manner, ensuring thorough documentation and resolution.
- Collaborate with the IT team to implement and maintain IT infrastructure, systems, and policies.
- Monitor and maintain inventory of IT equipment and supplies.
- Troubleshooting and Diagnostics, Conduct Preventive Maintenance as specified and on schedule.
- Dispatching IT equipment to remote users and other facilities.
- Occasionally required to work after regular hours and or specific Stand-by duty, in line with the global business needs.
- Perform **overtime when required** for Meetings, Projects roll-out, etc. due to the line of business.
- Assist the support team, if needed, to perform **24×7 Stand-by** (No Shift work is required).
- Any other Technical related tasks as and when assigned by the reporting supervisor / manager.

**What You’ll Need**
- Ability to work **efficiently **in **fast-paced, high-volume**, multi-tasking environments while remaining calm and poised under pressure.
- Experience providing Level 1 support for Network and System Administration
- Ability to diagnose and resolve basic technical issues.
- Experience in server system administration platforms (server technologies, hardware) and networking technologies (routing, switching, VPN, firewalls, WiFi).
- Understanding and basic knowledge of common end-user hardware (laptops, keyboards, printers, VoIP devices, mobile devices, USB devices, etc.)
- Good communication skills (verbal and written) valuing customer oriented and cool temperament.
- Strong problem solving and analytical Skills.
- Priority will be given to local or P/R and able to smart immediately.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $1,800.00 - $3,000.00 per month

**Benefits**:

- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Location**:

- Singapore 349307 (preferred)

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