Customer Support Engineer

4 days ago


Geylang, Singapore Creatzd Pte Ltd Full time

Company

Creatzd Pte Ltd

Designation

Customer Support Engineer

Date Listed

13 Nov 2024

Job Type

Entry Level / Junior Executive
- Full/Perm

Job Period

Flexible Start, Permanent

Profession

Repair / Maintenance

Industry

Precision Engineering

Location Name

Singapore 409032

Address

Singapore 409032

Map

Allowance / Remuneration

$2,000 - 3,500 monthly

Company Profile

Your Leading Force of Change in Business Transformations

With over 15 years of 3D printing expertise in Singapore, Creatz3D is a pioneer in the industry of 3D printing solution providers.

3D printing allows companies of all industries to turn their ingenious ideas into successful end products quickly and efficiently. Compared to traditional manufacturing processes, 3D printing allows for more risks to be taken, customize solutions, reduce lead time and time to market, and reduce waste.

With our portfolio of industry-leading additive manufacturing solutions, we are continuously driven with helping our customers unlock their full business potential through 3D printing.

**Job Description**:
**Job Scope**:
As a member of customer support team, the Customer Support Engineer (CSE) will be responsible for technical support activities to customers and partners including on-site support and second line support as needed. He/she will act as the liaison between the field and customer support regional office in Hong Kong and being the technical representative to resolve customers and partners’ issues and escalations.

**Responsibilities**
- Provide remote support to customers to resolve technical problem
- On-site support to customers until problem solved
- Perform on-site installation and training to customers
- Handle and follow up escalated issues from customers until solution is provided. Communicate promptly escalations to the Regional Technical Specialist team in Hong Kong
- Prepare timely report to customer support management
- Participate on special projects and company initiatives as needed.

**Requirements**:

- At least 1 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Microsoft Office
- Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.
- Preferably with Class 3 License

Application Instructions



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