
Technical Support Engineer
4 days ago
**Job Descriptions**:
- Research and identify solutions to software issues
- Ask customers targeted questions to quickly understand the root of the problem
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to collect requirement and conduct demo
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
**Requirements**:
- Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Diploma in Information Technology, Computer Science or relevant field
- Working experience in Online Learning System is a plus
We offer the full time and part time work opportunity for the below positions.
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