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Client Relations

3 weeks ago

Singapore Cartier Full time

Reference Code: 94203**Client Relations & Service, Senior Manager (6 months Contract)**:

- Singapore, 01, SG- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**KEY RESPONSIBILITIES**
- Reporting to the Marketing, Communications & Client Director, you will define the SEA region CS strategy and adapt the CS global policy to local specificities. You will plan, lead and implement projects and services to improve service flow & process together with market Client Executives.
- You will work with local Client, Commercial & Events teams to propose and roll-out relevant client treatments to support client satisfaction & enhance client experience with the Maison.
- You will support in the implementation of client service action plan following the Client Experience Barometer results, training local teams when necessary (i.e. new functionalities) and coordinate the Satisfaction Barometer process between Cartier Central and Boutiques. Following which, you will need to implement appropriate action plans following the results to ensure KPIs are constantly reached & exceeded.
- You will be responsible for building monthly reports with appropriate analysis and reporting

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- You have a clear passion in providing service excellence with a strong background and track record in related roles
- You have strong interpersonal skills with empathy and emotional control, able to collaborate and influence people
- You are result oriented, assertive, possessing project management skills, together with the ability to adapt quickly
- You have good analytical skill and IT Savvy

**HOW DO WE KEEP YOU SMILING?**
- A great opportunity to** **play a key role in Cartier Client Experience in the SG & ASEAN market within an diversified environment***
- Career development opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level

**YOUR JOURNEY WITH US**:

- After being shortlisted, you will meet Richemont's Sr. Talent Sourcing Manager to get to know YOU
- You will then meet with Cartier's HR Manager and the Marketing, Communications and Client Director to assess your fit to this role and give you a preview as well an overview of the team dynamics and company culture.