Client Services Executive

2 weeks ago

Singapore WORKLE PTE. LTD. Full time

**Working locaiton: Ubi**

**Mon to Fri 8.30am - 5.30pm**

**Salary: up to $3,500**

**Our client is**a leading end-to-end **global supply chain solutions and cross border eCommerce provider**, offering comprehensive 3PL services

**GENERAL DESCRIPTION**

To solidify business relationships and develop professional rapport with the existing customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with team to give periodic review and evaluation of present accounts.

**ESSENTIAL JOB FUNCTIONS**
- Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.
- Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.
- Advising client on delivery schedule and inventory availability.
- Follow up closely to ensure resolution of all problems and issues from Clients.
- Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.
- Initiate continuous processes improvement.
- Provide business reports to Management and client on a weekly/monthly basis.
- Might need to participate in Demand planning with the client if the situation calls for.

**POSITION QUALIFICATIONS**
- Minimum Diploma in Business or equivalent.
- **2 years of working experience in customer service/order management.**:

- **Experience in supply chain, logistics and manufacturing preferred**:

- Excellent time management and interpersonal relationships at all levels, cross-functional.
- Strong analytical and problem-solving skills, good negotiation.
- Good verbal and written communication skills.

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

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